Shady's Blog

During the corona pandemic, customers around the world are looking forward to services that include doorstep deliveries. And because of the on-demand economy, they are facilitated with the same. 

But there is a huge difference between regular doorstep deliveries and contactless deliveries. By empowering your on-demand business with contactless deliveries, you can deliver an excellent experience to users. However, user experience weighs more when it comes to providing as per online orders.

Enhancing The User Experience For Contactless Deliveries: Things To Remember

It becomes crucial to keep the user experience in mind when you deliver on-demand services. According to reports, 52% of customers agree that lousy user experience delivery results in lessened customer engagement. Therefore, it is crucial for you to keep the aim high and deliver a good experience for business upbringing.

Meet Customer Expectations

Contactless deliveries might seem an easier task than what it actually is. It is necessary for you to set customer expectations high when you are encouraging a healthy way of performing your business. Every industry and business has its set of standards that are followed during deliveries. But as per the industry size, the product, and many more parameters, the guidelines change. 

Based on your product deliveries and market size, you need to adjust and change the guidelines to meet customer expectations and deliver efficiently.

Human Approach

Your business profits indeed come first, but your brand's human side needs to be shown before you proceed further. Therefore, it is necessary for you to consider implementing the human approach that shows your concern towards the deliveries and the delivery providers. While contactless deliveries are not a big deal to execute, it is difficult to find and seek support from delivery providers who are ready to take the risk in these times.

By contributing to their welfare, you can ensure that you produce the best results. For example, if a business is using app to receive grocery delivery orders from their customers, they should introduce a delivery provider-centric policy that cares for their health and well being. It will give the brand leverage over others as the business achieves the advantage of introducing policies that are inclined to providers' healthcare.

Communication Is the Key

What is the basic need for enabling doorstep deliveries? The delivery location specification. If you are not interested in integrating real-time mapping and any other such functions, you can simply choose the communication of providers and customers over the call to enable deliveries. It might seem less professional- but starting a business during a corona pandemic with a lower budget might force you into it.

However, the startups are increasingly receiving funds from companies around the world. Therefore, enabling contactless deliveries with communication through different mediums- i.e., maps, live location sharing, call, live chat, or any other is possible without having to enable physical contact. The availability of technologies of today has made it possible to find and deliver goods to customers efficiently.

Conclusion

Improving your app's user experience is entirely dependent on user choice and technology support. By making use of the latest tech functions, you can undoubtedly deliver excellent results without any interference because of the current situations. While you can aim at increasing your reach, you can also consider using the best approaches that meet your customer demands and improve user experience.